Lumo

Support · 技术支持 · Last updated 2026-06-13

simonciweiwork@163.com

We typically reply within 2–3 business days.
我们通常会在 2–3 个工作日内回复。

简体中文

应用信息

应用名称：Lumo - 快捷记账
平台：iOS（App Store）
网站：try-lumoapp.com

我们可以帮助你

智能文本、语音、气泡与常规记账
分类、标签、收藏、预算、多账本、日历和统计
相机、相册、文件附件的添加、查看、保存与分享
CSV 账单导出和本地数据说明
Lumo Pro 订阅、一次性买断、免费试用与恢复购买
隐私与系统权限（麦克风、语音识别、相机和相册）

本地数据与导出

当前版本的账单、设置与导入附件保存在设备本地，不提供 Lumo 账户或开发者服务器云同步。卸载应用或清除应用数据可能导致内容永久丢失。CSV 导出仅包含账单表格，不是设置与附件的完整备份。

订阅与购买

订阅和一次性买断由 Apple App Store 通过 StoreKit 处理。你可以在 Lumo 的订阅页面或设置中使用「恢复购买」。自动续期订阅可在 iPhone「设置 → Apple ID → 订阅」中管理或取消；退款申请请联系 Apple 支持。

联系前建议

请在邮件中附上 Lumo 版本、iOS 版本、问题发生步骤和相关截图，并避免发送完整账单、付款资料或其他敏感信息。

English

App information

App name: Lumo - Quick Log
Platform: iOS (App Store)
Website: try-lumoapp.com

We can help with

Smart text, voice, bubble, and manual transaction entry
Categories, tags, favorites, budgets, multiple ledgers, calendar, and insights
Adding, viewing, saving, and sharing camera, photo, or file attachments
CSV transaction export and on-device data questions
Lumo Pro subscriptions, lifetime purchase, free trials, and restore purchases
Privacy and system permissions for microphone, speech recognition, camera, and photos

On-device data & export

The current version stores transactions, preferences, and imported attachments on your device and does not provide a Lumo account or developer-operated cloud sync. Uninstalling or clearing app data may permanently remove this content. CSV export contains a transaction table and is not a complete backup of settings and attachments.

Subscriptions & purchases

Subscriptions and the lifetime purchase are processed by the Apple App Store through StoreKit. Use Restore Purchases from the Lumo paywall or Settings. Manage or cancel an auto-renewable subscription in iOS Settings → Apple ID → Subscriptions. For refund requests, contact Apple Support.

Before contacting us

Include your Lumo version, iOS version, steps to reproduce the issue, and relevant screenshots. Please avoid sending full transaction records, payment details, or other sensitive information.