We typically reply within 2–3 business days.
我们通常会在 2–3 个工作日内回复。
AI photo scan and AI voice logging require a network connection, valid device integrity verification, available recognition quota, and normal server availability. If you see messages such as “device verification is temporarily unavailable” or “AI scan is temporarily unavailable,” or if recognition is inaccurate, please update to the latest TestFlight or App Store build, reopen the App, check your network, and use manual entry or food search if needed. AI recognition results are estimates only, and you can review and adjust them before saving.
The current version stores profile, plan, meal, weight, hydration, and subscription state primarily on your device. There is no My Cal Pal account or developer-operated account sync. My Cal Pal Pro users can enable iCloud Sync in Settings to sync structured data such as profile, plan, meals, weight, hydration, custom foods, and settings. Images are not synced. If iCloud Sync is not enabled, uninstalling the App or clearing local data in Settings may permanently remove your content.
Subscriptions are processed by the Apple App Store through StoreKit. Use Restore Purchases from the subscription screen when needed. Manage or cancel auto-renewable subscriptions in iOS Settings → Apple ID → Subscriptions. For refund requests, contact Apple Support.
If you completed a purchase but Pro features do not unlock immediately, try Restore Purchases first. If the issue continues, email us with the approximate purchase time, subscription item, App version, and screenshots. Please do not send Apple ID passwords, card numbers, or full payment details.
Include your My Cal Pal version, build number, iOS version, device model, approximate time of the issue, steps to reproduce the issue, and relevant screenshots. Please avoid sending full health profiles, payment details, or other sensitive information.
AI 拍照识别和 AI 语音记录需要网络连接、有效的设备安全验证、可用的识别额度和正常的服务器服务。 如果出现「安全设备验证暂时不可用」「AI 扫描暂时不可用」或识别结果不准确，请尝试更新到最新 TestFlight 或 App Store 版本、 重新打开应用、检查网络，并改用手动添加或搜索食物完成记录。AI 识别结果仅供参考，保存前你可以人工确认和调整。
当前版本的个人资料、计划、餐食、体重、饮水与订阅状态主要保存在设备本地， 不提供 My Cal Pal 账户或开发者服务器账号同步。My Cal Pal Pro 用户可以在设置中开启 iCloud 同步， 同步个人资料、计划、餐食、体重、饮水、自定义食物和设置等结构化数据；图片不会同步。 如果未开启 iCloud 同步，卸载应用或在设置中清除本地数据可能导致内容永久丢失。
订阅由 Apple App Store 通过 StoreKit 处理。你可以在应用订阅页或设置相关入口使用「恢复购买」。 自动续期订阅可在 iPhone「设置 → Apple ID → 订阅」中管理或取消；退款申请请联系 Apple 支持。
如果你已经完成购买但 Pro 功能没有立即解锁，请先点击「恢复购买」。如果仍然无法恢复， 请在邮件中附上购买的大致时间、订阅项目、App 版本和截图。请不要发送 Apple ID 密码、银行卡号或完整付款资料。
请在邮件中附上 My Cal Pal 版本、Build 号、iOS 版本、设备型号、问题发生时间、问题发生步骤和相关截图。 请避免发送完整健康档案、付款资料或其他敏感信息。